I almost did not make it.
I was not late, my luggage was not to heavy, I did have my ticket, I did have my passport, I did not forget to do anything … BUT somebody changed my name in the system of Miles&More. So when I printed my ticket, I was not I but I was sort of different. Too different.
Calling Miles&More they confirmed that I would not be able to fly to the US with this ticket, but that there was no way to get a replacement in time for the flight and that I probably did change the name in the system myself. That was an interesting argument, because I cannot do that in an existing account without someone from Miles&More typing the stuff in. Very, VERY bad problem management, I thought. So I went up the ladder of responsability and after talking to the boss there they managed to sort things out. And I got my ticket and my name corrected in time to take my plane. But I admit I did sweat a bit. That was close.
I still wonder who changed my data, though … I have this account forever and never had problems with it. But data just does not seem to be safe anymore these days. Too many humans involved.
The good news were: I had a wonderful flight. Just slept right through it.
that is the spice, an interesting story needs. I’m sure, I’d got crazy if I were in your shoes, and you made it.
curious for more…
Lets say, that I was not very happy either :)
actually I was fuming! I promised myself that this time I would be writing my first letter of complaint ever. But then … time is too precious for these kind of things.
I will check the stylesheet later tonight … this text is looking extremely small.
Please press “Command”&”+” meanwhile, to increase the size. Sorry.
As I hardly allow comments on my posts, I did not notice before.